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FAQ

  • What services do you offer?
    We provide private transportation services for various needs, including airport transfers, corporate events, special occasions, and personal travel.
  • How far in advance should I book?
    We recommend booking as soon as possible to secure your preferred time and date. Same-day requests may be accommodated based on availability.
  • Do you offer round-trip services?
    Yes, we can arrange round-trip transportation. Simply let us know your schedule, and we’ll coordinate your return.
  • What areas do you serve?
    We primarily serve Stillwater, Lake Elmo, Bayport, Grant, Willernie, Mahtomedi, Afton, Lakeland, Scandia, Marine on the St. Croix, Houlton, Hudson, Somerset, New Richmond and other surrounding communities in Minnesota and Wisconsin., but we are happy to accommodate longer trips or special requests with advance notice.
  • How are your rates calculated?
    We offer flat-rate, all-inclusive pricing that covers everything, including wait times, tolls, and taxes.
  • Are there any additional fees?
    No. What you’re quoted is exactly what you’ll pay—no hidden charges.
  • Do you accept tips?
    Tips are not required, but they’re always appreciated if you wish to show your gratitude.
  • What payment methods do you accept?
    We accept all major credit cards, debit cards, and electronic payments.
  • Do you require a deposit to book?
    No deposit is required, but you will need a payment method to secure your ride. This will be clarified during the booking process.
  • Will there be beverages or amenities provided?
    Yes, complimentary Fiji Water and other amenities are included to enhance your comfort.
  • Can I make multiple stops during my trip?
    Absolutely! Please let us know your itinerary in advance, and we’ll accommodate your stops.
  • What if my flight is delayed?
    We monitor flight schedules in real time. If your flight is delayed, we’ll adjust your pickup time accordingly.
  • Are your vehicles smoke-free?
    Yes, all of our vehicles are 100% smoke-free to ensure a clean and pleasant experience.
  • Are your drivers licensed and insured?
    Yes, all drivers are fully licensed, insured, and highly experienced to ensure your safety.
  • How do you ensure cleanliness in your vehicles?
    Our vehicles are thoroughly cleaned and sanitized before and after each ride.
  • Is there a cancellation policy?
    Yes, details about this will be providing while requesting a quote.
  • How can I contact my driver on the day of service?
    You’ll receive your driver’s contact information prior to your ride for seamless communication.
  • Can I book a driver for an entire day?
    Yes, we offer hourly and day-long services for your convenience.
  • Do you accommodate pets?
    Yes, we welcome pets, but exclusions may apply. please let us know in advance to ensure proper arrangements.
  • Can you provide child car seats?
    No, but you may be able to use your child car seats. Please inquire before booking.
  • Do you provide transportation for special occasions?
    Absolutely! Whether it’s a wedding, prom, or other event, we’ll make your experience memorable.
  • How do I get a quote?
    You can request a quote directly through our website or by contacting us via phone or email.
  • What if I have more questions?
    Please visit our contact page for ways to inquire further. We will be happy to answer your questions.
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